Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a secure and convenient checkout experience.

Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure payment gateway with SSL encryption to protect your personal and payment information.

Shipping & Delivery

How long does shipping take?
Domestic orders typically arrive within 5-7 business days. International shipping times vary by destination, usually 10-15 business days. You'll receive tracking information once your order ships.

Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times will be calculated at checkout based on your location.

How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order status in your account dashboard.

Returns & Exchanges

What is your return policy?
Due to the premium nature of our products, all sales are final. However, if your item arrives damaged or defective, please contact us within 48 hours of delivery at hello@hennecreative.la with photos, and we'll make it right.

What if my item arrives damaged?
We take great care in packaging, but if damage occurs during shipping, please email us immediately at hello@hennecreative.la with photos of the damage and packaging. We'll arrange a replacement or refund promptly.

Products & Care

Are your lighting fixtures dimmable?
Many of our LED fixtures are dimmable. Please check individual product descriptions for specific dimming capabilities and compatible dimmer requirements.

How do I care for marble and stone products?
Clean with a soft, dry cloth. For deeper cleaning, use a damp cloth with mild soap and dry immediately. Avoid harsh chemicals or abrasive cleaners that may damage natural stone surfaces.

Do your products come with warranties?
All lighting fixtures include manufacturer warranties covering defects in materials and workmanship. Warranty periods vary by product—please refer to individual product pages or contact us for details.

Design Services

Do you offer interior design consultations?
Yes! We provide interior shopping consultations and full design services including 3D visualization and VR experiences. Contact us at hello@hennecreative.la to discuss your project.

Can you help me choose the right lighting for my space?
Absolutely. Our team can provide personalized recommendations based on your space, style preferences, and functional needs. Reach out to us for expert guidance.

Contact & Support

How can I contact customer service?
Email us at hello@hennecreative.la or call (510) 377-3337 during business hours (Monday-Friday 9AM-6PM PST, Saturday 10AM-4PM PST). We typically respond within 24 hours.

Do you have a showroom?
We're based in Beverly Hills, California. For showroom visits or design consultations, please contact us to schedule an appointment.